Platform

Privacy Policy

Last updated: Friday 3rd May 2024

Welcome to the GLO Platform (a "Site"), hosted by GLO Global Limited ("GrowLab Organics", "GLO", "we", "us", and/or "our"). GLO provides a cloud platform for on-demand natural, medical product information, related condition and profile management and analytical tools ("Services").

In order to provide our Site and Services (collectively, "Platform"), we collect personal data from our customers ("Patients"). Throughout this Privacy Policy, "personal information" or "personal data" refers to any information that is unique to an individual, such as name, address, email address, phone number, IP address and other information that can reasonably identify an individual.

GrowLab Organics IOM Limited is part of the GLO Global Group which includes GLO Technologies Limited. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our Platform.

Topics covered in this document

What data do we collect?

GLO collects the following data from our Patients:

Personal identification information (name, email address, phone number, age, gender, address).
Medical information (condition, symptoms, treatment, history).
GP information (surgery name, address, email address, telephone number).

How do we collect your data?

You directly provide GLO with most of the data we collect. We collect and process data when you:

Register online for an account.
Voluntarily complete a Patient survey or provide feedback on any of our message boards or via email.
Use or view our Platform via your browser's cookies.
Complete our Patient account setup forms.
Voluntarily complete a research study form.
Provide feedback on your current treatment and experiences.
Share details on the effectiveness of our products.

How will we use your data?

GLO collects your data so that we can:

Ensure you are legally permitted to consume Cannabis based products for medicinal use in the UK and are over 18 years old, to meet our regulatory requirements.
Responsibly and securely share your condition, health and other medical information with healthcare professionals to assess your suitability for medicinal Cannabis.
Analyse your health, condition and product feedback to conduct research so we can improve our products and services.
Provide you with a personalised experience, such as displaying relevant products and information.
Email you with special offers and other products and services that we think you may like.

We share your personal and medical information with the following partner clinics to assess your suitability for Cannabis based products for medicinal use.

How do we store your data?

GLO securely stores your data at a London data centre, owned and operated by an AICPA SOC 3 compliant hosting provider. Your personal and medical information is secured using the following methods:

Encryption on the physical server where our database is hosted.
Encryption at rest using transparent data encryption.
Encryption in transit using SSL/TLS.

GLO encryption uses the industry standard AES-256 encryption algorithm to encrypt your data.

For more information on how we secure your personal and medical data, please read through our Security Guide.

GLO will keep your personal and medical information on our systems for 5 years. Once this period has expired, we will delete your data by scrubbing any personally identifiable information.

Children's Privacy

GLO does not knowingly collect information from children under the age of 18. If you are under the age of 18, please do not submit any personal data through the Platform. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide their personal data on our Platform without their permission.

If you have reason to believe that a child under the age of 18 has provided personal data to GLO through the Platform, please contact [email protected] and we will endeavour to delete that information from our systems.

Marketing

GLO would like to send you information about products and services of ours that we think you may like. If you have agreed to receive marketing emails, you may opt out at a later date.

You have the right at any time to stop GLO from contacting you for marketing purposes or giving your data to other members of the GLO Global Group.

If you no longer wish to be contacted for marketing purposes, please reach out to us [email protected].

What are your data protection rights?

GLO would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access — You have the right to request for GLO to send your personal data to you. You may be charged a small fee for this.
The right to rectification — You have the right to request that GLO correct any information you believe is inaccurate. You also have the right to request GLO complete information you believe is incomplete.
The right to erasure — You have the right to request GLO erase your personal data, under certain conditions.
The right to restrict processing — You have the right to restrict the processing of your personal data, under certain conditions.
The right to object to processing — You have the right to object to GLO's processing of your personal data, under certain conditions.
The right to data portability — You have the right to request that GLO transfer the data that we may have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via our email [email protected].

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log and visitor behaviour information. When you use our Platform, we may collect information from you automatically through cookies or similar technology.

For further information, please visit allaboutcookies.org.

How do we use cookies?

GLO uses cookies in a range of ways to improve your experience using our Platform.

Keeping you signed in.
Understanding how you use our Platform.

What types of cookies do we use?

There are a number of different types of cookies, however, our Platform uses:

Functionality — GLO uses these cookies so that we can recognise you on our Platform and remember your previously selected preferences. These could include what language you prefer or what region you are in. Additionally, these cookies are used to attribute data you share with us to you.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our Platform features may not function as a result.

Privacy policies of other websites

The Platform contains links to other websites. Our privacy policy applies only to our Platform, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

GLO keeps its privacy policy under regular review and places updates on this web page. This privacy policy was last updated on Friday 3rd May 2024.

How to contact us

If you have any questions about GLO's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected].

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that GrowLab Organics has not addressed your concern in a satisfactory manner, you should contact the UK Information Commissioner's Office.

Email: [email protected]

Phone: +44 303 123 1113

Fax: +44 1625 524 510

Address:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF